Terms & Conditions

Expect at least a 4-8 week delivery window from the date of purchase. Each stick is made by hand and made to order. If you need your stick sooner than the estimated time, email us and we can see if we can accommodate your wishes.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Nine Stick Co indicates acceptance of these terms and conditions. These terms and conditions shall super-cede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Nine Stick Co. Nine Stick Co. reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on Nine Stick Co. you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by letting us know your wishes and we will remove you from marketing communications.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Nine Stick Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Nine Stick Co. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Nine Stick Co. is selling to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Nine Stick Co. without our expressed written consent. 

Liability

Nine Stick Co. is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Delivery

The delivery times provided by Nine Stick Co. are estimates only. Nine Stick Co. will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Nine Stick Co. cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of Address

Nine Stick Co. cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

International Customs Charges

Some orders may incur a customs or import duty charge. Nine Stick Co. does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Nine Stick Co. will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Nine Stick Co. will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Warranties

All Nine Stick Co. hockey sticks are warranted against defects in materials and workmanship for a period of 120 days from the date of purchase. This means that Nine Stick Co. will repair or replace, at our discretion, any Nine Stick Co. product that is defective. This is the only condition covered by Nine Stick Co. warranty. No other warranty is expressed or implied. The warranty does not cover breakage due to wear and tear, improper usage or intentional breakage. The warranty does not cover normal wear and abuse. This includes dented surfaces due to striking a puck or any other objects and warping due to exposure to heat, sun or cold. Neither the seller nor the manufacturer shall be liable for any injury, death, loss or damage, direct or consequential arising out of the use or inability to use this product. Before use, the user must determine the relevant product for their needs before use and assume all risk and liability whatsoever in connection therewith.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Canadian Dollars.

Refunds & Returns

Nine Stick Co. will provide goods that are:

-          Of merchantable quality

-          Fit for the purpose you described

-          Match the description given

-          Hand painted and unique with its own set of characteristics that makes each stick its one of kind hockey stick

 

If the goods sold do not meet these conditions we may offer to repair, replace or refund at our discretion.

Each stick has hand painted stripes on them. Since these are not painted on with the precision of a computer or machine, there will be some discrepancies with regard to how straight each line is.

You are not obliged to a refund, credit or exchange if you:

-          Changed your mind, no longer want the goods or just don’t like them

-          Found the same or similar goods elsewhere for a cheaper price

If goods are to be returned they must be in as new condition with packaging and tags still attached.

When returning goods contact Nine Stick Co. for instructions on correct return procedures.

Order Cancellations

If notified before goods have been dispatched Nine Stick Co. can accommodate order cancellations. If items have been shipped, Nine Stick Co. reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. Once we have received your returned item, we will give it/them a thorough inspection and it will be our discretion if we agree the the item or items are not damaged and can be resold. If the items cannot be resold in our opinion, NO REFUND will be given and we will keep the returned item or items.

Copyright and Trademark Notice

This site is owned and operated by Nine Stick Co. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Nine Stick Co. All software used on the site is the sole property of Nine Stick Co. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Nine Stick Co. prior written permission. All rights not expressly granted herein are reserved.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Nine Stick Co. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Nine Stick Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nine Stick Co. shall immediately issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Nine Stick Co. is not responsible for the operation of or content located on or through any such site.

Nine Stick Co.will only honour prices, delivery times, taxes and shipping fees found at ninestick.co. No other websites, image posted or links will be honoured.